To verify Henry Green Plumbing & Heating Solutions as a Gas SAFE registered company, please visit www.gassaferegister.co.uk

If your property is located in an area where parking restrictions apply, valid day permits must be issued to the engineers at the start of each day. Please make allowances for 2 vehicles.
Some old central heating systems and domestic water systems in properties may contain asbestos. Henry Green Plumbing & Heating Solutions does not carry out the removal of asbestos. This is the responsibility of the home owner.

Please ensure that any house pets are securely locked away. We strongly advise the temporary re- homing of any house pet during the works.

Children under the age of 16 should be supervised at all times and kept away from work areas. Powerful machinery maybe on-site.

We do not carry out decorative repairs, this includes; plastering, extensive filling, sanding or painting. We will undertake making good repairs where necessary to proceed with scheduled work. Where it has been necessary to lift carpets, we will refit them however do not guarantee that they will fit as well as before. In addition to this Henry Green Plumbing & Heating Solutions is not responsible for any laminate, solid wood, or tiled floor coverings.

Where work has been confirmed within the airing/boiler/kitchen cupboards or rooms with large furniture such as wardrobes etc. please ensure that all items of clothing/towels/personal belongings have been removed.

Please note that if work has been confirmed within the loft space of your property that you ensure there is a working light and no wasp nests can be seen. If a wasp nest is discovered, please ensure it is terminated prior to our arrival. Should a nest be discovered during installation it may be necessary for work to stop until it has been terminated.

Should Henry Green Plumbing & Heating Solutions be unable to check the correct operation of both your central heating and hot water system prior to the installation of a replacement new boiler, we will test upon completion. Any subsequent failures not related to the new installation will be identified and our engineer will inform you. In addition, if further work is required we will be able to tend a price to resolve any issues.
Quotations are issued to the presumed home owner/person responsible for this property. If you do not have legal authorisation to instruct work upon the premises in question, you should advise immediately upon receipt of the quotation. If you do not have authority to authorise work at the property, you may be invoiced for any subsequent loss incurred by Henry Green Plumbing & Heating Solutions.

Henry Green Plumbing & Heating Solutions does not guarantee any materials not supplied by ourselves. Any damage caused to a property by subsequent failure of a part/component not supplied by Henry Green Plumbing & Heating Solutions, on a plumbing and or heating installation will remain the responsibility of the customer. If we are required to re-install a replacement part not initially supplied by ourselves, further payment will be required. If a component fails due to incorrect installation by Henry Green Plumbing & Heating Solutions, we will review the matter with our customer.

Henry Green Plumbing & Heating Solutions guarantees their workmanship for 2 years from the date of completion. Guarantees are not insurance backed. Worcester Bosch boiler guarantees are direct between you the customer and Worcester Bosch.

Henry Green Plumbing & Heating Solutions will not guarantee any work in respect of blockages in waste & drainage systems etc.

Henry Green Plumbing & Heating Solutions will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.

Henry Green Plumbing & Heating Solutions will not install used materials or appliances.